Return Policy
Returns are accepted withinย 7 days of delivery receipt. Requests made after 7 days will not be accepted.
Any customised and altered products are not eligible for return or exchange.
Items must beย unworn, unwashed, undamaged, and returned with original tags and packaging. Tags removed during QC checks will result in the cancellation of the return.
Use original packaging for shipment to prevent damage.
To initiate a return, visit theย Return and Exchangeย tabย on our website, enter your order number and email/phone, and follow the steps.
Returns are processed withinย 2 working daysย after the request is triggered.
Exchange Policy
Exchanges are accepted withinย 7 days of delivery receipt. Requests made after 7 days will not be accepted.
Exchange is limited toย once per order. Exchanged items cannot be exchanged again.
Items must beย unused, unaltered, unwashed, and returned with original packaging and tags. Non-compliance will result in rejection.
To request an exchange, follow the steps under theย "Return and Exchange" tabย on our website.
Refund Policy
Refunds are processed withinย 7 days of reverse pickup.
Refund Options:
1. Store Credit:ย Issued for future purchases, valid for 1 year.
2. Bank Refund:ย For prepaid orders, requires account details (name, account number, IFSC code, bank name, branch). COD handling charges are non-refundable.
Wrong or Damaged Items
If a damaged product is received, emailย support@charcoalthreads.comย on the same day.
Include anย unboxing videoย to validate return/exchange requests.
Sale Items
No refunds, returns, or exchangesย on items purchased during sales (e.g., Diwali Sale).
Late or Missing Refunds
Check with your bank or credit card company for processing timelines.
If unresolved, contactย support@charcoalthreads.com.
