Terms & Conditions

Overview

This website is operated by Charcoal Threads. Throughout the site, the terms “we”, “us”, “our”, and “Charcoal Threads” refer to Charcoal Threads.

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies published on this website.

If you do not agree with any part of these Terms & Conditions, please refrain from using this website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of such changes.

1. Eligibility to Use

By using this website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.

2. Products & Pricing

We strive to ensure that all product descriptions, pricing, colours, images, and specifications are accurate.

However:

Colours may vary slightly due to screen settings and photography.
Product measurements may have minor variations.
Prices are subject to change without prior notice.
Availability of products is subject to stock levels.

We reserve the right to discontinue any product at any time.

3. Order Acceptance

Placing an order does not constitute acceptance of the order.

Charcoal Threads reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders due to stock unavailability.
Cancel orders arising from pricing or technical errors.
Reject suspicious, fraudulent, reseller, or bulk purchase orders.

In such cases, any amount paid will be refunded to the original payment source.

4. Payments

We accept payments through secure third-party payment gateways.

By placing an order, you authorize us to process your payment using the selected payment method.

Charcoal Threads does not store credit card or payment information on its servers.

5. Shipping & Delivery

Estimated delivery timelines displayed on the website are indicative and may vary depending on location, logistics conditions, weather disruptions, or unforeseen circumstances.

While we make every effort to ensure timely delivery, delays caused by courier partners or external factors shall not result in liability on Charcoal Threads.

6. Returns, Refunds & Exchanges

Standard Products

Returns, refunds, and exchanges are accepted within 7 days of delivery.
Products must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
Items failing quality inspection may not be eligible for return, refund, or exchange.

Party Wear Collection

Party Wear Dresses are eligible for exchange only.
No returns or refunds are permitted under any circumstances for Party Wear products.

Refund Processing

Approved refunds will be processed to the original payment method.
Refund timelines may vary depending on the payment provider or banking institution.

Detailed conditions are available in our Return & Exchange Policy.

7. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

Provide accurate account information.
Update information when required.
Accept responsibility for activities conducted through your account.

Charcoal Threads shall not be liable for unauthorized use of your account.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Photographs
Graphics
Videos
Text
Website layouts
Brand assets

are the exclusive property of Charcoal Threads and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Transmit viruses, malware, or harmful code.
Attempt unauthorized access to website systems.
Interfere with website functionality.
Misrepresent your identity.
Engage in fraudulent transactions.

Violation of these terms may result in immediate suspension or termination of access.

10. Third-Party Links

This website may contain links to third-party websites.

Charcoal Threads does not control or endorse these websites and shall not be responsible for:

Their content
Privacy practices
Products or services offered
Transactions conducted through them

Users access third-party websites at their own risk.

11. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

Limit quantities sold.
Withdraw products.
Refuse sales in specific regions.
Modify product offerings without prior notice.

12. Disclaimer of Warranties

The website and all products and services are provided on an “as available” and “as is” basis.

Charcoal Threads does not warrant that:

The website will be uninterrupted.
The website will be error-free.
Information will always be current or complete.
Defects will be corrected immediately.

Use of the website is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Charcoal Threads shall not be liable for:

Indirect or consequential damages.
Loss of profits or business opportunities.
Loss arising from website interruptions.
Delivery delays caused by logistics partners.
Product misuse or improper care by customers.
Technical failures beyond our control.

Our maximum liability shall not exceed the amount paid for the relevant order.

14. Indemnification

You agree to indemnify and hold harmless Charcoal Threads, its directors, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms.
Misuse of the website.
Violation of any applicable laws.
Infringement of third-party rights.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.

16. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Termination

We reserve the right to suspend or terminate access to the website without notice if we believe a user has violated these Terms & Conditions or engaged in unlawful activities.