Return & Refund policy
Returns Policy
We accept returns placed within 3 days of receipt. Return requests placed after 3 days will not be accepted.
Products bought in the Sale are ineligible for return. They can only be exchanged for a different size.
Customised and altered products are ineligible for return or exchange.
Essential things to keep in mind while sending back the product for return:
All items must have the original tags and be unworn, unwashed, and undamaged.
If we find that the Tags were removed from the garments during the QC Check, then the return will be cancelled.
To ensure your garments are not damaged during shipment, please reuse the original packaging for proper care and protection.
All return requests must be initiated within 3 days of receipt of the product delivery. To request a return, scroll to the bottom of our website, click on the "Return and Exchange" tab, and enter your order number and registered email address.
It takes about 5 working days to complete your return request after your request has been triggered.
Government taxes (12% GST) and Delivery/handling charges of RS 200/—will be deducted from the return or refund.
Exchange Policy
We accept exchanges placed within 5 days of delivery receipt. Exchange requests placed after 5 days will not be accepted.
We offer exchanges on all our products. However, used products without their original tag and hygiene sticker are not eligible for exchange.
To request an exchange, scroll to the bottom of our website, click on the "Return and Exchange" tab, and enter your order number and registered email address.
Exchange and Return is limited to once per order. If an order has been exchanged once, the exchanged item cannot be exchanged again.
All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
Packages that don't fulfill the above conditions will be rejected in QC and returned to the customer.
Refund Policy
We have 3 options for processing returns/refund amounts as per your payment mode.
Prepaid Order:
Store Credit — Store credit of a Charcoal Threads amount is issued, which can be used for future purchases from the brand website. This credit is available for one whole year.
Bank Refund — We refund the amount in your bank account only on the prepaid order. To process the refund, we need the following details: name, account number, IFSC code, Bank name, and branch name.
COD Orders
Store Credit — The amount is refunded as Charcoal Threads Store Credits, which you can use for future orders. COD handling charges charged at the time of placing the order are non-refundable.
All refunds are processed within 15 days of successful reverse pickup.
Wrong or Damaged Item Delivered
All orders undergo a strict Charcoal Threads quality check before shipping. If you receive a damaged product, email us at support@charcoalthreads.com within the same day. Returns or exchanges must also be notified within the same day of receipt. Once approved, returns are accepted within 7 days. Note: An unboxing video is required to return wrong or damaged items. Without the video, the return or exchange will be rejected.
Hygiene Policy
We adhere to a stringent hygiene policy, keeping in mind the health and safety of our dear customers and employees.
Please check the Shipping tab on each product page to see if the product falls under this policy.
Sale Items
We do not offer refunds on orders sold during the Sale, and items bought during the Sale can not be exchanged or returned.
Late or missing refunds
If you have yet to receive a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still haven't received your refund, please contact us at support@charcoalthreads.com