Return, Exchange & Refund Policy
At Charcoal Threads, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
7-Day Return & Exchange
You may request a return or exchange within 7 days of delivery.
To be eligible, the item must be:
- Unused, unworn, unwashed, and undamaged
- Returned with original tags and packaging
- In the same condition as received
Exchange is permitted only once per order and is subject to stock availability.
Party Wear Dresses
Party Wear Dresses are eligible for size exchange only.
Returns and refunds are not applicable on Party Wear Dresses under any circumstances.
Non-Returnable Items
- Party Wear Dresses
- Customized products
- Altered products
- Products damaged after delivery due to misuse
How to Request a Return or Exchange
- Visit the Return & Exchange section on our website.
- Enter your Order Number and registered Email ID or Mobile Number.
- Select the item and submit your request.
Once approved, a reverse pickup will be arranged.
Refunds
- Refunds are processed after successful quality inspection.
- Approved refunds are processed within 7 days of reverse pickup.
- Prepaid orders are refunded to the original payment method.
- COD handling charges are non-refundable.
- Store Credit, if issued, is valid for 12 months.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
Please share clear images and an unboxing video for verification.
Need Help?
Email: support@charcoalthreads.com
WhatsApp: +91 8076849595
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
For GST details, company address, and other business information, please refer to the Contact Us section of the website.