Return, Refund, and Exchange Policy
Return Policy
Returns are accepted within 2 days of delivery on all products, excluding party wear articles.
Items must be unworn, unwashed, undamaged, and returned with original tags and packaging in place.
To initiate a return, simply visit the “Return and Exchange” tab on our website or WhatsApp us. Enter your order number and email/phone, and follow the steps.
Returns are reviewed and processed within 2 working days from the time the request is received.
We offer free reverse pickup from your doorstep to make the process easier for you.
Exchange Policy
Exchanges are accepted within 7 days of delivery.
Items must be unused, unwashed, unaltered, and returned in their original packaging with all tags intact.
To request an exchange, follow the same steps under the “Return and Exchange” tab on our website or WhatsApp us directly.
We offer free reverse pickup from your doorstep to make the process easier for you.
Refund Policy
Refunds are processed within 7 days of reverse pickup.
Refund Options:
Store Credit: Issued for future purchases and valid for 1 year.
Bank Refund: Available for prepaid orders. Please provide your name, account number, IFSC code, bank name, and branch details.
Wrong or Damaged Items
If you receive a damaged or incorrect item, please email us at support@charcoalthreads.com on the same day of delivery.
Make sure to attach an unboxing video to support your return or exchange request.
Sale Items
There are no refunds, returns, or exchanges on items purchased during our Diwali Sale, New Year Sale, and Rakshabandhan Sale.