A Note From Us

Every Charcoal Threads piece is made for the woman with a full day ahead of her: the meetings, the deadlines, and the life beyond work. We put real care into how each piece is cut, stitched and checked before it reaches you.

Still, we know that sometimes the size isn't quite right, or a piece just doesn't feel like you. When that happens, we want to make it easy for you to find the one that does. And if we ever get something wrong at our end, we're truly sorry. We'll make it right, and we hope you'll give us another chance.

Store Credit Only

Instead of a refund, we add Store Credit to your Charcoal Threads account. The value stays with you, ready for the piece you'll truly love.

• Store Credit is valid for 12 months from the date it is issued.
• It can be used on any product on our website.
• It cannot be converted to cash.

Exchange Rules

To keep every piece fresh for the woman who wears it next, we ask that:

• You request your exchange within 7 days of delivery.
• The product is unused, unwashed, with original tags and packaging.
• You exchange once per order, subject to stock.

If your size or style is out of stock, you get Store Credit for the item's value. If the new piece costs more, you pay the difference. If it costs less, the balance goes to your Store Credit.

Clearance Sale – No Exchange | No Return

Clearance pieces are our last few, offered at our lowest prices. Because of this, Clearance Sale products cannot be exchanged or returned. They are marked "Clearance Sale – No Exchange | No Return" on the product page.

Please check the size chart before you order. Not sure about your size? Message us on WhatsApp. We're always happy to help.

Not Eligible for Exchange

• Clearance Sale products
• Customised or altered products
• Products damaged after delivery due to misuse

How to Exchange

1. Go to the Return & Exchange page.
2. Enter your Order Number and Email ID or Mobile Number.
3. Select the item and the size or style you want.

We'll pick it up from your doorstep. Your new piece ships as soon as the old one passes our quality check.

Damaged or Wrong Item

We're sorry. This should never happen, and we'll fix it quickly. Tell us within 24 hours of delivery with photos and an unboxing video, and we'll send you a replacement. This applies to all products, including Clearance Sale.

Festive & Occasion Sales – Exchange and Store Credit Available

We love celebrating these moments with you. Even during our sales, you still get a 7-Day Exchange with Store Credit Only.

Every sale also gives you an extra 5% off on prepaid orders (not on COD). On all other days, products are at full price.

Clearance Sale is separate from these sale days and is always No Exchange | No Return.