7-Day Easy Return & Exchange – On All Products
At Charcoal Threads, we want you to shop with confidence. Every product on our website, including Party Wear Dresses, comes with a 7-Day Easy Return & Exchange. If something doesn't feel right, we're here to help.
7-Day Return & Exchange
You can request a return or exchange within 7 days of delivery.
To be eligible, the item must be:
- Unused, unworn, unwashed, and undamaged.
- Returned with the original tags and packaging.
- In the same condition as received.
Exchange is permitted once per order and is subject to stock availability.
Non-Returnable Items
- Customized products.
- Altered products.
- Products damaged after delivery due to misuse.
How to Request a Return or Exchange
- Visit the Return & Exchange section on our website.
- Enter your Order Number and registered Email ID or Mobile Number.
- Select the item and submit your request.
Once approved, a reverse pickup will be arranged.
Refunds
- Refunds are processed after a successful quality inspection.
- Approved refunds are processed within 7 days of reverse pickup.
- Prepaid orders are refunded to the original payment method.
- COD handling charges are non-refundable.
- Store Credit, if issued, is valid for 12 months.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
Please share clear images and an unboxing video for verification.
Need Help?
Email: support@charcoalthreads.com
WhatsApp: +91 8076849595
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
For GST details, company address, and other business information, please refer to the Contact Us section of the website.