Return, Refund, and Exchange Policy
Return Policy
Returns are accepted within 7 days of delivery receipt. Requests made after 7 days will not be accepted.
Any customised and altered products are not eligible for return or exchange.
Items must be unworn, unwashed, undamaged, and returned with original tags and packaging. Tags removed during QC checks will result in the cancellation of the return.
Use original packaging for shipment to prevent damage.
To initiate a return, visit the Return and ExchangeΒ tab on our website, enter your order number and email/phone, and follow the steps.
Returns are processed within 2 working days after the request is triggered.
Exchange Policy
Exchanges are accepted within 7 days of delivery receipt. Requests made after 7 days will not be accepted.
Exchange is limited to once per order. Exchanged items cannot be exchanged again.
Items must be unused, unaltered, unwashed, and returned with original packaging and tags. Non-compliance will result in rejection.
To request an exchange, follow the steps under the "Return and Exchange" tab on our website.
Refund Policy
Refunds are processed within 7 days of reverse pickup.
Refund Options:
1. Store Credit: Issued for future purchases, valid for 1 year.
2. Bank Refund: For prepaid orders, requires account details (name, account number, IFSC code, bank name, branch). COD handling charges are non-refundable.
Wrong or Damaged Items
If a damaged product is received, email support@charcoalthreads.com on the same day.
Include an unboxing video to validate return/exchange requests.
Sale Items
No refunds, returns, or exchanges on items purchased during sales (e.g., Diwali Sale).
Late or Missing Refunds
Check with your bank or credit card company for processing timelines.
If unresolved, contact support@charcoalthreads.com.