Frequently Asked Questions (FAQs)

Why should I create a Charcoal Threads account?

Creating a Charcoal Threads account is optional, but it makes your shopping experience smoother and more personalized. With an account, you can:

Track current orders easily
View your order history
Save your shipping details for faster checkout
Receive exclusive offers and updates
Manage returns and exchanges conveniently

How do I create a Charcoal Threads account?

Creating an account is simple.

Click on the Login / Sign Up icon at the top right corner of the website.
Sign up using your email address.
Create a secure password and complete your profile.

Once registered, you can start shopping and managing your orders seamlessly.

I forgot my password. What should I do?

No worries. Simply click on “Forgot Password” on the login page and enter your registered email address. We'll send you instructions to reset your password.

I don't remember the email address linked to my account.

If you're unable to recall the email address used during registration, please contact us at support@charcoalthreads.com and our team will assist you in locating your account.

Can I order multiple quantities of the same product?

Yes. You can purchase multiple pieces of the same style, subject to availability.

Simply update the quantity in your shopping cart before proceeding to checkout.

What if an item in my cart becomes unavailable?

Items may remain in your cart even after inventory changes. If a product becomes unavailable, you will see an “Out of Stock” notification during checkout. You will need to remove the unavailable item before completing your purchase.

Will an out-of-stock product be restocked?

Many of our popular styles are restocked based on demand. If a product is currently unavailable, you can sign up for restock notifications on the product page and we'll let you know when it becomes available again.

I'm facing an issue while checking out. What should I do?

We're sorry for the inconvenience.

Please write to support@charcoalthreads.com with details of the issue or a screenshot of the error, and our team will assist you promptly.

Is shopping on CharcoalThreads.com secure?

Absolutely.

All transactions are processed through trusted and secure payment gateways. Your payment information is protected using industry-standard encryption and secure payment protocols.

Are there any hidden charges?

No.

All prices displayed on our website are inclusive of applicable taxes. The amount shown at checkout is exactly what you pay.

What payment methods do you accept?

We currently accept:

Credit Cards
Debit Cards
Net Banking
UPI
Wallet Payments
Cash on Delivery (COD)

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available across most serviceable locations in India.

Availability depends on coverage by our logistics partners and will be displayed during checkout.

Are there any restrictions on COD orders?

COD is available for all standard products and sizes.

However, customised orders, altered garments, made-to-measure products, additional length requests, sleeve additions, or any product modifications must be prepaid before processing.

Can I pay using EMI?

Currently, we do not offer EMI payment options.

Why haven't I received my order confirmation email?

Order confirmation emails are sent automatically after a successful purchase.

Please check your Spam, Promotions, or Junk folders. If you still cannot locate the email, contact us at support@charcoalthreads.com and we'll be happy to assist.

How can I view my previous orders?

If you have a Charcoal Threads account, simply log in and visit My Account > Orders to view your order history.

If you checked out as a guest, please email support@charcoalthreads.com with your order number and registered email address, and our team will assist you.