Suit to Pursue, Pinstripe Suit

FAQ's

Return, Refund, and Exchange Policy

Return Policy

Returns are accepted within 7 days of delivery receipt. Requests made after 7 days will not be accepted.

Any customised and altered products are not eligible for return or exchange.

Items must be unworn, unwashed, undamaged, and returned with original tags and packaging. Tags removed during QC checks will result in the cancellation of the return.

Use original packaging for shipment to prevent damage.

To initiate a return, visit the Return and Exchange tab on our website, enter your order number and email/phone, and follow the steps.

Returns are processed within 2 working days after the request is triggered.

Exchange Policy

Exchanges are accepted within 7 days of delivery receipt. Requests made after 7 days will not be accepted.

Exchange is limited to once per order. Exchanged items cannot be exchanged again.

Items must be unused, unaltered, unwashed, and returned with original packaging and tags. Non-compliance will result in rejection.

To request an exchange, follow the steps under the "Return and Exchange" tab on our website.

Refund Policy

Refunds are processed within 7 days of reverse pickup.

Refund Options:

1. Store Credit: Issued for future purchases, valid for 1 year.

2. Bank Refund: For prepaid orders, requires account details (name, account number, IFSC code, bank name, branch). COD handling charges are non-refundable.

Wrong or Damaged Items

If a damaged product is received, email support@charcoalthreads.com on the same day.

Include an unboxing video to validate return/exchange requests.

Sale Items

No refunds, returns, or exchanges on items purchased during sales (e.g., Diwali Sale).

Late or Missing Refunds

Check with your bank or credit card company for processing timelines.

If unresolved, contact support@charcoalthreads.com.

Shipping Policy

How can I check if you deliver to my pincode?

We currently deliver to most pin codes in India. If you want to confirm your PIN code, please mail us at support@charcoalthreads.com

What are the delivery / shipping charges for my order?

Shipping / Delivery is free for all domestic orders in India. Still,if you have any questions, please email us at support@charcoalthreads.com.

How long does it take to deliver my order?

For individual product delivery timelines*, please visit the Shipping tab on its page.

The standard free delivery takes 5-7 working days to complete the delivery.

Express shipping takes 3-4 working days to complete the delivery.

Next Day Delivery takes 1-2 working days to complete the delivery.

Same Day Delivery (available for selected pin codes) takes less than one working day to complete.

*Some products may have longer delivery timelines.

Can I ship to multiple addresses at the same time?

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

Do you ship products outside India?

No, We do not ship overseas or outside of India Currently.

Perfect Fit

I appreciate how thoughtfully this suit is designed. From the lining to the button placements, everything looks and feels luxurious.

Elegant and Comfortable

Classic piece that will stay relevant season after season. A wardrobe staple.

Stylish and Classy

From the moment I tried this suit on, I knew it was something special. The craftsmanship is impeccable — every stitch is neat and secure. The blazer fits snugly on the shoulders and the pants have the perfect length. I appreciate the slightly nipped-in waist which gives it a really flattering shape. It's rare to find workwear that feels this luxurious while still being practical. I’ve worn it to two conferences and a client dinner and got compliments each time. Totally a confidence booster.

Fits Like a Dream

This set makes getting ready so effortless.

Worth Every Penny

The design of this suit is a masterclass in elegance and comfort. I love how the fabric moves with me, and there’s no pulling or bunching when I sit down. The blazer has inner lining that feels smooth against the skin, and even after a long workday, the whole outfit looks crisp. I’ve worn it with heels and flats — looks great either way. It also works well layered over a turtleneck or styled minimally with a blouse.

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